KD 15 Taking messages_2

What does this sentence/phrase/word mean or function?

Are you saying that....?

• Repeating what has just been said.

• Being more polite when apologizing.

• Clarifying details

What does this sentence/phrase/word mean or function?

Sorry, Sir. Would you mind speaking more slowly, please?

• Offering help

• Asking to repeat what has just been said.

• Transferring a call

What does this sentence/phrase/word mean or function?

I am afraid Mr Brown is out of the office today.

• Being more polite when apologizing.

• Confirming an understanding

• Clarifying details

What does this sentence/phrase/word mean or function?

He also said that he would change the schedule to Wednesday.

• Being more polite when apologizing.

• Ending a call

• Adding information

What does this sentence/phrase/word mean or function?

Thanks. I understand now

• Clarifying an answer

• Requesting an information

• Confirming an understanding

What does this sentence/phrase/word mean or function?

Would you like me to send you a brochure with this information?

• Giving a suggestion

• Offering help

• Expressing gratitude

What does this sentence/phrase/word mean or function?

I’d be happy to send you more details by email.

• Asking for a confirmation

• Offering to do something

• Ending a call

What does this sentence/phrase/word mean or function?

Which department would you like to be put through to?

• Checking understanding

• Apologizing

• Transferring a call

What does this sentence/phrase/word mean or function?

Please feel free to call me if you have any other questions.

• Organizing information

• Ending a call

• Transferring a call

What does this sentence/phrase/word mean or function?

Unfortunately, Roger is tied up for the rest of the day. (tied up = busy)

• Softening bad news

• Stressing the importance of something

• Apologizing