QA Orientation

Which of the following transactions can be processed using the Telus APP?

• Phone number change

• Link an account

• Set-up Pre-authorized payment

• Change PIN

Survey request will be sent to customers regardless of the case/ticket status.

• True

• False

Surveys are received via? (Select all that applies)

• thru SFDC Case / ticket created

• SMS

• After the call ends

• Email

Always do a warm transfer and wait in the queue until you get someone from the right department.

• True

• False

If customer is disputing data overages, we can use the credit calculator and process a credit.

• True

• False