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QA Orientation

Authored by Stephanie Guanlao

Professional Development

KG - Professional Development

Used 4+ times

QA Orientation
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5 questions

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1.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Which of the following transactions can be processed using the Telus APP?

Phone number change

Link an account

Set-up Pre-authorized payment

Change PIN

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Survey request will be sent to customers regardless of the case/ticket status.

True

False

3.

MULTIPLE SELECT QUESTION

10 sec • 1 pt

Surveys are received via? (Select all that applies)

thru SFDC Case / ticket created

SMS

After the call ends

Email

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Always do a warm transfer and wait in the queue until you get someone from the right department.

True

False

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

If customer is disputing data overages, we can use the credit calculator and process a credit.

True

False

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