HOC2013 - Organizational Communication

Communication is _________________________________

• a barrier

• a process

• a tool

• a culture

The followings are purposes of communication EXCEPT _________

• to convey goodwill

• to tell

• to create

• to build credibility

Define communication channel

Which of the following is not a communication barrier?

• Wall

• Culture

• Language

• Gender

Tick the examples of nonverbal communication

• Email

• Shrug

• Eye roll

• Letter

• Smirk

A letter written to a company for official product or service requirement.

• Order letter

• Complaint letter

• Inquiry letter

• Reply letter

Which of the followings are the purpose people in an organization communicate

• To convey goodwill

• To inform people on a certain matter

• To build credibility

• To made other people believe what you said

What is "encode"?

• How message is interpreted

• How a message is put together

• How message is send

• How message is interrupted

A business letter is written to settle transaction

• True

• False

Communication is the process of sending and _____________________ messages between two or more people.