7B.2 (Part 2)

Payment Arrangement: A one-time installment can be set for up to 10 days. Multi-part installments can be set for a period of 7 to 14 days.

• True

• False

Direct T-Mobile Retail stores can not set up PAs for customers. Instead, they must call Care or use the T-Mobile app/My T-Mobile.com

• True

• False

Which among these options is INELIGIBLE for a Payment Arrangement?

• Active

• Cancelled

• Delinquent

• Suspended

The entire payment arrangement will fail if the first installment is not paid by the due date.

• True

• False

A Recurring Payment Arrangement can have a maximum number of _____ for installments.

• 1

• 2

• 4

• 6

You may be charged a late fee if the payment date is more than ___ days past your original due date.

• 15

• 5

• 20

• 10

Which among the following groups DOES NOT charge the payment support fee?

• TEX

• Business

• Retention

• Special Account Care

One of these options is not a valid reason to waive Late fees. Which one is it?

• Low credit class

• Severe conditions (examples include natural disaster or national security threat)

• Military accounts

• Ongoing billing or payment issues

• Payment is required prior to your service being restored, this will include a $20 restore fee plus tax, per line.
• Your account may be canceled if payment is not made today.

These are the consequences if payment is not made today to an account which has a current status of:

• Active

• Ladexed

• Suspended

• Canceled

When a customer is disputing a balance that requires additional research and can't be handled in one call, we can put the account on a Collection Hold which has a default expiration date of how many days?

• 10

• 15

• 20

• 35