LQA: Reservations

LQA: Reservations

Professional Development

9 Qs

quiz-placeholder

Similar activities

Squid game

Squid game

KG - Professional Development

14 Qs

Packaging & Materials Handling

Packaging & Materials Handling

University - Professional Development

8 Qs

Analyzing Word Meanings

Analyzing Word Meanings

Professional Development

10 Qs

minecraft basics

minecraft basics

KG - Professional Development

10 Qs

Projects and Programs Management #3

Projects and Programs Management #3

University - Professional Development

10 Qs

COCA Innovation

COCA Innovation

Professional Development

10 Qs

Football on Layer3 TV

Football on Layer3 TV

Professional Development

10 Qs

Cultura General

Cultura General

Professional Development

10 Qs

LQA: Reservations

LQA: Reservations

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Anvay Kulkarni

Used 1+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is included in M.A.P plan?

Only room rate

Only breakfast and dinner

Room + B/fast + Lunch/Dinner

None of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many minimum types of room / rates are to be offered?

one

three

two

all

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case of L.C.O half day is charged in which instance?

Before 8 pm

Before 6 pm

Until 6 pm

Before 3pm

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

A guest call should not be held for how many seconds?

More than 30 seconds

Less than 20 seconds

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What things are considered as necessary while sending a confirmation of reservation to the guest?

Hotel/Group Logo

Information of reservation

Hotel Contact number

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which case is one night retention charged to a guest?

Cancellation before 72 hours

Cancellation before 48 hours

Cancellation after 48 hours

Cancellation after 72 hours

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of these is a behavioural standard?

•Did the employee offer a sincere farewell at the end of the conversation and show appreciation?

•Did the employee repeat and confirm all details of the reservation during or at the end of the call (i.e. dates of the stay, room type, rate)?

•Was service anticipatory/intuitive with the employee thinking ahead to act on future needs/opportunities of the guest?

•Did an employee personalize the interaction in any way and engage the caller as an individual?

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?