bpo

Which of the following cases explain Knowledge Process Outsourcing?

• A company outsources staff for cleaning and housekeeping

• A US-based company employs Indian researchers for a project

• A school in Dubai uses laptops manufactured in Japan

Knowledge Process Outsourcing is the outsourcing of core, information - related business activities which companies may opt for in the case of shortage of specialized professionals. True or false?

• True

• False

A BPO company which accommodates payroll services

• Back Office Outsourcing (BPO)

• Front Office Outsourcing (FOO)

It includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

1.  Which of these is not a benefit of offshoring jobs?

• Residents in other countries learn about a company’s product
• Workers in the U.S. lose their jobs
• A company makes a larger profit because the cost of labor is lower.

__________________criteria are used by companies to decide upon a suitable BPO location

• People attractiveness

• Location attractiveness

• all the above

• none of the above

____________are MNC owned organisations operating in another country with the sole purpose of doing back office processing for the parent company

• Third party BPO

• Captive BPO

• KPO

• LPO

In Offshore Business process outsourcing time is critical and turn around times are strict

• True

• False

The advantages that captive units have over third-party BPO units are

• Financial muscle

• Better skills

• Domain expertise

• All of the above

______________have the distinct advantage of working with several companies and are hence exposed to the best practices followed worldwide

• Pureplay BPO

• Traditional BPO

• Consulting firms