Free Points. Points for free

Which one is NOT part of the F+P Greeting

• Acknowledge response and ask how can I help

• Appreciate patience and ask How they are

• Acknowledge +Take Ownership+Restate

• Acknowledge their response + ask for the account number

What is the last step in the solutions funnel?

• Extend a courtesy offer

• Cancel the account

• Right size the customer

• Offer a promotion from OneView

What tool will show you offers available to the customer?

• Adjustments Lobby

• One View

• Teams

• LMI

What is the first step in the solution funnel?

• Remove Content

• Downgrade

• Present One View offer

• Shave product

When a customer wants to migrate to prepaid, who does the migration?

• A TM

• A care specialist

• A prepaid specialist

• CET

Which two features are included with SHM Automate?

• Live Video streaming on the app

• 24/7 recording on a SIM card

• Includes a touch pad

• Live agents who call first responders on the cx's behalf