Chapter 1 Introduction to production operation management

Which of the following functions is not a core function of an organization

• The accounting and finance function

• The marketing (including sale) function

• The operation function

• The product or service development function

Most operation produce a mixture of both products and services which of the following business is closest to producing ‘pure’ services ?

• IT company

• Counselor /therapist

• Steel company

• A restaurant

Operations can be classified according to their volume and variety of production as well as the degree of variation & visibility . Which of the following operations would be classified as high volume , low variety ?

• A front office bank

• A family doctor

• A carpenter

• A fast food restaurant

Which of the following is the least likely decision to be made by operations managers ?

• Selecting the locations and layout of a facility

• Designing and improving the jobs of the workspace

• How to use quality techniques to reduce waste

• Deciding which market areas to manufacture products for

• How much capacity is required to balance demand

Operations management is applicable

• Mostly to the service sector

• To services exclusively

• Mostly to the manufacturing sector

• To the manufacturing & service sectors

The field of operations management is shaped by advances in which of the following fields?

• Chemistry and physics

• Industrial engineering & management science

• Biology and anatomy

• Information science

• All of the above

Which of the following is not an element of management process

• Pricing

• Staffing

• Planning

• Controlling

• Leading

Which of the following illustrate an activity that does not add value?

• Training employees

• Ordering parts from a supplier

• Making a part

• Accumulating parts in front of the next work centre

Mass production is characterized by

• Low volume high variety

• High volume low variety

• High volume high variety

• Low volume low variety

Which kind of labour force is required in case of Job shop Production

• Highly Skilled

• Semi skilled

• Unskilled

• Any of the above