Vivint smart home basics test

Vivint smart home basics test

Professional Development

20 Qs

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Vivint smart home basics test

Vivint smart home basics test

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Jesús Martínez

Used 16+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Please select what is your role as a TS agent.

To solve basic troubleshooting concerns over the phone

Call customer with past due bills.

Help customers upgrade their package.

Help customers creating their account.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As a TS agent I can help a customer adding a new credit card to their account.

Yes

No

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

I can provide assistance with following devices:

Ping camera, Outdoor camera.

Smart drive, Alexa.

Doorlocks, doorbels.

Smoke detector, CO3 detector.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

AAA stands for:

Adherence, asset and absenteeism.

Acknowledge, align and assurance.

Acquire, audit and analysis.

Antivirus, android and apple.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Referrals can be offered:

It is optional

In every call that qualifies.

In a minimum of 5 calls a day.

When the customer asks for it.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer tells me "All my cameras are offline"

I ask the customer to call back.

I handle it.

I transfer to ATS right away.

I check panel communication and then I transfer to ATS.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an FSP?

Free support.

Football soccer player.

Field specialist professional.

Free service pay.

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