CRUISE EXAM

Controls the preparation and serving all food and beverages.

• Cruise Director

• Executive Chef

• Front Desk Manager

These agencies are privately owned and unaffiliated with any larger institution.

• Agency Chains

• Consortium Affiliated Agencies

• Independent Agencies

A trade association that enhances professionalism and profitability of member agents through effective representation in industry and government affairs, education and training.

• American Society of Travel Agents

• Association of Retail Travel Agents

• Institute of Certified Travel Agents

Two categories of cruise line operations onboard:

• Housekeeping and Front desk

• Sailing and Housekeeping

• Sailing and Hotel

Is in charge when the captain is busy or not onboard.

• Chief Engineer

• Cruise Staff

• First Officer

He or she oversees in-room satellite TV programming, ship-to-shore phone communication systems.

• Chief Radio

• Communications Department

• Chief Deputy

Manages all staterooms, public space, and other shipboard cleaning.

• Front desk Manager

• Head Housekeeper

• Hotel Manager

They pride themselves on their especially deep knowledge of ships, cruise lines and ports.

• Cruise-only Agencies

• Travel Agencies

• Tour Operator

Why are travel agents so important to the cruise sales process?

• Purchasing a cruise ticket is far more complicated than buying an airline ticket

• Cruise represents an experience not a commodity

• All of the Above

Encourages education and professionalism in the travel industry through support services such as seminars, courses, newsletters and special events.

• Canadian Institute of Travel Counselors

• Alliance of Canadian Travel Associations

• All of the Above