Customer Service at Chester Zoo

What is the role and function of a zoo?

• To educate people about the wild animals in the enclosures.

• To conservation, research, education and recreation. breeding animals in captivity so they don't become extinct.

• To research the wild animals and put them in enclosures to display.

What type of organisation is Chester Zoo?

• Public

• Private

• Voluntary

What country is Chester Zoo in?

• Scotland

• England

• Wales

• Northern Ireland

How can customers contact the zoo with questions?

• Live Chat

• Email

• Email and phone

What information is on the website?

• What animals there are and how to get there.

• The different animals on show, how to get there, a map, special events and opening times.

• Just an overview of the roles and functions of a zoo.

How does it increase its profits?

• Just by selling souvenirs.

• By selling more tickets and souvenirs.

• By selling more tickets, giving people the option to buy memberships, holding special events and selling sovenirs.

• By just asking for more donations.

Why is a map useful?

• To find out where everything is including facilities to meet peoples basic needs such as toilets.

• To see the types of animals it has in the enclosures.

• It isn't useful people just walk around and look at the signs.

Does it have an education centre?

• Yes

• No

Do the internal customers (staff) wear a uniform?

• Yes

• No

How does it keep people safe?

• By just using glass between people and the wild animals.

• Having a working fire alarm, glass between people and wild animals and having staff trained in first aid.

• They don't people go in at their own risk.