Hospitality and Catering Unit1 LO1 AC1.1 Standards andRating

Name 3 ways of rating restaurants and hotels.

• Michelin

• Verbally

• Online

• AA guide

What is the highest Number of Michelin stars a restaurant may be awarded?

• 4

• 2

• 3

• 1

Who rates restaurants for the AA ?

• General public

• Inspectors

What is the highest number of AA rosettes that can be awarded?

• 4

• 5

• 3

• 10

Who rates restaurants for the Good food guide?

• Inspector

• General public

How does 'The Good Food guide' score restaurants?

• Stars

• Rosettes

• Smiley faces

• Award points for excellence 1-10

Do you have to eat at a restaurant to review it online?

• Yes

• No

What are the advantages and disadvantages of the Michelin and AA ratings?

• Advantage - Inspected by experts

• Disadvantage - Any one can post their views

• Advantage - Lots of different views points

• Disadvantage - Anonymous

Name 2 online review sites for hotels or restaurants

What could be the consequences of poor reviews on an online site?