TO Practice Exam 220-1001 Ver A

You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.

Which of the following actions would MOST likely fix this issue?

• Remove any scratches from the digitizer pad.

• Replace the digitizer pad.

• Recalibrate the digitizer pad.

• Hold the stylus at an increased angle

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion?

• Spots at regular intervals on the page

• A blank page

• Ghost images on the page

• Garbage characters on the page

A user calls to complain that her computer is behaving erratically. Some days it functions correctly, and other days, it crashes frequently. Sometimes, the system won't boot at all.

You open the system case and notice the following:

Two of the mounting screws are missing from the system hard disk drive

The system uses memory modules from several different manufacturers with mismatched capacities.

Several capacitors on the motherboard are bulging and have a brown liquid oozing from them.

The chassis fan on the front of the case is oriented to blow air into the system.

What should you do?

• Replace the leaky capacitors on the motherboard

• Replace the existing memory modules with matching modules

• Replace the motherboard

• Use additional screws to mount the hard disk drive to the system case.

You currently use a Windows 7 Ultimate desktop system. You have been asked to evaluate Windows 10 as a possible upgrade for the Windows 7 systems you manage. You decide to install Windows 10 in a VHD file on your Windows 7 system. To ensure that the evaluation is realistic, you need to ensure the best possible performance.

Which type of VHD file should you use?

• VHDX

• Fixed size

• Thin provisioned

• Dynamically expanding

After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer.

Which of the following would be the MOST important action to take?

• Open the computer case and look for dust buildup

• Call the IT director.

• Log in and check the Event Viewer.

• Shut off the system immediately.

You have a user who takes his laptop home every day after work. When he's working in the office, the laptop must get an IP address from the DHCP server so you configure it to obtain IP and DNS information automatically. When he's working from home, the laptop must use IP and DNS information that connects with his home network.

Which IP addressing method can you use to make sure he gets a network connection at home?

• Dynamic IP addressing

• Alternate IP configuration

• Link-local addressing

• APIPA IP addressing

• Static IP addressing

Which of the following are true concerning the Virtual Desktop Infrastructure (VDI)? (Select TWO)

• User desktop environments are centrally hosted on servers instead of on individual desktop systems.

• In the event of a widespread malware infection, the administrator can reimage user desktops by pushing an image out to each user desktop system over the network

• User desktop environments are provided by individual desktop systems instead of by remote servers

• In the event of a widespread malware infection, the administrator can quickly reimage all user desktops on a few central servers

• Roaming profiles must be configured to allow mobile users to keep their same desktop environment across systems

Which of the following is the FIRST action the technician should perform before opening the laptop case?

• Create written disassembly notes and tape screws and parts to the notes.

• Obtain the appropriate hand tools.

• Document and label cable and screw location

• Review the laptop manufacturer's documentation

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?

• Buy the biggest notebook possible so you don't feel so confined

• Switch to a tablet device

• Buy a small, lightweight desktop computer

• Buy a docking station for your notebook

• Connect an external keyboard, mouse, and monitor when necessary

Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.

Which of the following mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?

• A GPS-enabled personal navigation device

• A GPS-enabled phablet

• Wearable smart glasses

• A GPS-enabled tablet