TTS

you can search by Account number in BSS

• True

• False

you can check balance by

• BSS

• TTS

which tool check usage quota

• BSS

• Matrix

• CST 360

CST call us and will Escalate ticket to IU will click

• pre-handle

• submit

Ticket title should be related to the problem category

• True

• False

Maximum Time for Updating time is 6 Minute after closing the call

• True

• False

unable to obtain can be updated on browsing

• True

• False

If SLS advice wasn’t covered in any reference right action

• will Escalate again

• inform CST to change his CPE

Escalating any Physical cases to SLS

• True

• False

SLA Installation Operations qena

• 3 WD

• 2 WD

• 5 WD