QUIZ 1 QM SEM 3, 19/20

According to Garvin’s __________ definition of quality, quality is something that is intuitively understood but nearly impossible to communicate such as beauty or love.

• transcendent

• user-based

• product-based

• value-based

According to Garvin’s __________ definition of quality, quality is found in the components and attributes of a product.

• value-based

• user-based

• transcendent

• product-based

Which of the following choices correctly matches one of Garvin’s definitions of quality with its explanation?

• manufacturing-based definition—if the product conforms to design specifications, it has good quality

• value-based definition—quality is something that is intuitively understood but nearly impossible to communicate such as beauty or love

• user-based definition—quality is found in the components and attributes of a product

• product-based definition—if the customer is satisfied, the product has good quality

Which of the following is not one of Garvin’s eight quality dimensions?

• performance

• aesthetics

• conformance

• efficiency

Which of the following is not a part of the Profound Knowledge system?

• psychology

• appreciation for a system

• management by objectives

• understanding of variation

The Profound Knowledge system is attributed to:

• Philip B. Crosby

• W. Edwards Deming

• Armand Feigenbaum

• Joseph M. Juran

Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?

• quality control

• quality design

• quality improvement

• quality planning

Deming claimed that higher levels of _____ lead to higher levels of _____.

• automation, quality

• quality, productivity

• inventory, quality

• inspection, quality

The quality definition of “fitness for use” is associated with __________ .

• Shewhart

• Deming

• Crosby

• Juran

The second step in Deming’s “chain reaction” is to ______

• improve productivity.

• improve quality.

• reduce costs.

• provide jobs.