Conflict

All of the following are true about conflict, EXCEPT:

• Conflict is avoidable

• It is a natural part of human relationships.

• It is inherent in any type of work setting.

• Involves perceived incompatibility of interests.

The healthcare setting is one of the lowest conflict environments.

• True

• False

Conflict is defined as a process that begins when one party ___________ that another party has ______________ affected, or is about to negatively affect, something that the first party cares about. (type the two missing words without any comma or "and" between them)

The belief that all conflict is harmful and must be avoided.

• Traditional View of Conflict

• Human Relations View of Conflict

• Interactionist View of Conflict

The belief that conflict is a natural and inevitable outcome in any group.

• Traditional View of Conflict

• Human Relations View of Conflict

• Interactionst View of Conflict

The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively.

• Traditional View of Conflict

• Human Relations View of Conflict

• Interactionist View of Conflict

The four types of conflict proposed by Kolb & Bartunek (1992) are:

a) _______________

b) _______________

c) _______________

d) _______________

(ensure that in typing the four words there are no commas or "and" between them and they are correctly spelt)

According to Jehn & Mannix (2001) conflict over how work gets done is designated as what type of conflict?

• Task Conflict

• Relationship Conflict

• Process Conflict

• Dysfunctional Conflict

The third stage of the conflict process.

• Potential opposition or incompatibility

• Cognition and personalization

• Conflict-handling intentions

• Behaviour

The two dimensions of conflict-handling intentions are ________________ and ___________________. (Type two words with no commas and no "and" between them)