Chapter 8 - Enterprise System

In an organization, a transaction processing system (TPS) supports routine operations associated with its business processes.

• True

• False

Transaction processing systems (TPSs) provide valuable input to management information systems, decision support systems, and knowledge management systems.

• True

• False

Entering textual data in place of numeric data will result in rejection of the transaction.

• True

• False

The information about invoices to customers is tracked by ____ system.

• supply chain management

• transaction processing system

• product lifecycle management

• value chain system

_____includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.

• Maintenance, repair and operations (MRO)

• Materials requirement planning (MRP)

• Customer relationship management (CRM)

• Supply chain management (SCM)

_____ involves reentering data that was not typed or scanned correctly

• Data editing

• Data correction

• Data manipulation

• Data encryption

Suppose a small business is using the cloud model for its enterprise software. Which of the following will not be an issue they will he worried about?

• promoting the products and services

• managing the selling processes

• employing full-time IT professionals to manage its resources

• designing of their products and services

A small business is currently using a paper-based system for billing, which is slow and error-prone. Which system upgrade will make the process faster and have fewer errors?

• Manual entry of data into spreadsheet system

• Source data automation

• Scanning hand-written bills

• Enterprise resource planning system

Enterprise systems use multiple databases aimed at different business units

• True

• False

Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.

• True

• False