exercise handling complaint

A statement about something you're unhappy or upset is....

• complaint

• request

• booking

• satisfied

these are things that you can't do when handling complaint....

• listen attentively

• apologize

• get upset

• find a solution

these are things that you can't do when handling complaint....

• listen attentively

• apologize

• get upset

• find a solution

these are things that you can't do during handling complaint, except....

• interrupt the guest

• blame the guest

• justify the situation

• solve the problem

these is the thing that you can do during handling guest complaint is......

• get the guest' s agreement to the solution

• blame the guest

• argue with the guest

• get upset

say that someone has done something wrong has the same meaning with...

• justify

• blame

• interrupt

• have a hard time