communication, coaching and conflict

The following are the elements involve in communication, except....

• Sender

• Channel

• Decode

• Recode

A great leader follows the ___ of effective communication.

• 8c's

• 7c's

• 5c's

• 4c's

A continued dialogue between the sender & receiver is called _____.

• a feedback loop

• decoding

• encoding

• effective listening

How does understanding occur in a communication process?

• When each party is able to say what they want to without the other person interrupting.

• When each party can agree on what was being communicated without the need for inferences or assumptions.

• When each party is able to provide feedback.

• When each party gets a chance to be a sender and receiver.

A response from a receiver ……………………

• Feedback

• Communication

• Medium (channel)

• Context

Which of the below not involved in coaching guidelines?

• Provide training and modeling

• Criticize

• Give specific feedback

• Focus on behavior not the person

'Luck - The court was slippy'

In which category, the statement above referred in Weiner's Model ?

• Internal, Stable

• External, unstable

• External, stable

• Internal, unstable

You heard that you friend is having a party and you were not invited.  You decided not to say anything and pretend everything is ok...which style of conflict resolution is this?

• avoidance
• separation
• compromise
• problem solving

Someone who was born in a different country should be spoken to with the knowledge that they may have different cultural ideas and values.

• True
• False

sending signals during active listening includes all EXCEPT:

• feedback
• nodding
• laughing
• eye contact