Chapter 7: Operation Management

True or False: Operations management consists of all the activities required to produce goods and services.

• True

• False

In Special Purchase System, Zero Stock applies what kind of methodology?

• Inventory Control

• Material Planning

• Lean Manufacturing

• Just In Time

Operations management _________________.

• involve in obtain funds and tracks the finance performing

• is the set of activities that transforming inputs into outputs

• creates demand and get customers

• involve the management of employee from recruitment to retirement

Henry Ford is noted for his contributions to

• standardization of parts

• statistical quality control

• assembly line operations

• scientific management

• time and motion studies

Service Operations is an activities producing intangible and tangible products, such as entertainment, transportation, and education.

• True

• False

Production is the creation of products and services by turning inputs into outputs, which are products and services.

• True

• False

The goal of customer satisfaction is NOT an important part of effective production and operations.

• True

• False

Production and operations management involves three main types of decisions that are made at three different stages:

• Production Planning

• Production Control

• Improving production and operations

• All The above

Production planning involves ________ phases

• two

• three

• four

There four important decisions must be made in production planning, namely type of production process, site selection, facility layout, and ______________.

• strategic planning

• tactical planning

• resources planing

• operational planning