Introduction to Communication Skills

What is communication?

• A process of transmitting information from one person to another.

• A process of transmitting information one person to a place or another.

• A process of transmitting information from one person or place to another.

• A process of transmitting information to one person or a place.

What is perception?

• A process by which individuals organize, attend to, interpret & retain information from their environment.

• A process by which individuals attend to, organize, interpret & retain information from their environment.

• A process by which individuals interpret & retain information from their environment.

• A process by which individuals interpret, organize & retain information from their environment.

Attention is the process of ___ the particular ___ but because of ___ we attend to some ___ and not others.

Organization is the process of ____ new ____ (from the ____ that you ____) into your existence ____ but because of ____, we are more likely to incorporate ____ that is ____ with what we already ____.

Interpretation is the process of attaching ____ to ____. Our ____ strongly influence the ____ we attach to ____.

Retention is the process of _____ & it affects what we _____ to memory after we have _____ something.

What elements influence our perception ?

• learned

• psychology

• physical

• environmental

• physiology

What are the meanings of environmental,learned & physical elements?

• information that is filtered by our culture & personality

• information that we selected after filtering (culture, personality, habit) & reaction to the information

• information that is out there to receive & its context

• information that the five senses take in and their interpretation

• information that the eye or ear can actually take in and how the brain processes it

What are the differences between the 2 types of common perception problems?

• Selective perception is the tendency to notice & accept objects & information consistent with our values, beliefs & expectations while ignoring or screening out inconsistent information.

• Closure is the tendency to fill in the gaps where information is missing to improve on our knowledge.

• Closure is the tendency to fill in the gaps where our knowledge of a certain subject is insufficient, therefore completing the missing holes.

• Selective perception is the tendency to ignore information while accepting our values, beliefs & expectations.

• Closure is the tendency to fill in the gaps where information is missing which means we assume that we don’t know is consistent with what we already know.

What are P,Q,R,S,T & U?

• P - Decoding, Q - Channel, R - Feedback, S - Noise

  T - Encoding, U - Context

• P - Feedback, Q - Context, R - Encoding, S - Decoding

  T - Noise, U - Channel

• P - Noise, Q - Decoding, R - Channel, S - Encoding

  T - Feedback, U - Context

• P - Noise, Q - Encoding, R - Channel, S - Decoding

  T - Feedback, U - Context