TDH101: QUIZ 3; The hotel & Lodging

Below are the department in hotel industry EXCEPT:

• front office

• housekeeping

• domestic package

• food & beverage

The role of hotel manager is?

• short term and long tern range planning

• maintaining negative image and quality service

• maintaining minimum room occupancy

_____________ is a area where visitor arrive and encounter staff.

• housekeeping

• front office

• financial

• food & beverage

Back office or back of the house refer to which department?

• reception

• fine dining

• front office

• operation

Front office or Front of the house refer to which department?

• reception

• kitchen

• housekeeping

• operation

A guest who arrives at a hotel without a reservation

• walk ins

• no show

• overstay

• house limit

Guest who are extended their stay from their check out date

• walk ins

• no show

• overstay

• house limit

___________ doing basic cleaning task in the hotel.

• sales & marketing

• housekeeping

• front office

• tour guide

VC is refer to?

• vacant clean

• vacant cost

A hotel for transients that caters especially to salesmen

• suburban

• convention

• downtown

• commercial