Communication

Communication

University

10 Qs

quiz-placeholder

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Financial Literacy

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10 Qs

Communication

Communication

Assessment

Quiz

Business

University

Practice Problem

Medium

Created by

shaz azeman

Used 56+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is communication?

Customer service requires the ability to communicate effectively.

Communication is the process in which information, ideas, and understanding are shared between two or among more people.

The element of understanding must take place.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When dealing with people from other cultures who seem uncomfortable with eye contact,

we should:

take their discomfort as an indication of their honesty.

try to maintain eye contact anyway.

accept them as they are.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not a word to use when dealing with customers?

yes

challenge

difficulty

will

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jonathon composes inspiring articles that encourage his readers to consider a variety of viewpoints. Jonathon is skilled in which method of communication?

listening

writing

talking

reading

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Allowing our eyes to make visual contact with someone else’s is referred to as:

voice inflection.

eye contact.

visual interaction.

imagery.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All of the following are barriers to effective communication except:

Different interpretation of words

Mixed signal from sender

One-way communication

Feedback

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All of the following are barriers to effective communication except:

Distortion of information

Communication overloads

Eliminate noise

Improper timing

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