N4/5 Admin - Customer Care

Quiz
•
Business, Other, Education
•
3rd Grade
•
Medium
Mrs Tahir
Used 14+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following is a feature of good customer service? (pick 2)
Putting the customer first
Responding to emails a week later
Ignoring phone calls from customers
Providing a good after-sales service
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are impacts of poor customer service? (pick 2)
Reduced costs
Demotivated employees
Lower staff turnover
Loss of customers
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which of the following are internal customers? (pick 2)
Employees
Consumers
Managers
Other businesses
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
How can a business ensure they provide good customer care? (pick 2)
Charge customers for calling them
Respond to emails promptly
Provide regular customer care training for employees
Ensure they do not refund their item
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
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