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Empowerment

Authored by Salasiah Bahrin

Business

1st - 3rd Grade

Used 2+ times

Empowerment
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17 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Empowerment is?

A title given to any staff or manager so he can make any decision related to his work

A process of redistribution of decision making bringing the decision making closest to where the action is

A term that is used to explain how work is done without procedure or boundaries

Encouragement to all staff to act and make own decisions wihtout direction from management

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

These are few reason why we need empowerment, EXCEPT

Increase creativity

Faster decision making

Ease to change manager

Improve job satisfaction

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is needed to be prepared in order to empower our employee

Manager and work instruction

Clear role, work process, team, coach and training

Computer, meeting room and good refreshement

Presentation material, question bank, coach

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Anything we do for the customer that enhances the customer perception and experience

Mission Statement
Customer Service
Coproduction

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The values, beliefs, and norms shared by a group of people

Problem Solving
Brainstorming
Culture

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the customer participates in providing at least part of their own service

Coproduction
Non Verbal Communication
Empowerment

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where ideas and understanding are shared by two or more people.

Empowerment
Communication
Non Verbal Communication
Customer Service

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