HRM544 CH9

Coaching is a day-to-day function that, among other things, involves observing performance and complimenting good work.

• TRUE

• FALSE

The amiable coaching style involves telling the employee exactly what to do.

• TRUE

• FALSE

Coaches who use a persuading style often try to sell what they want the employee to do.

• TRUE

• FALSE

The directing coaching style is the most effective coaching style to use.

• TRUE

• FALSE

Time, activity, and situational constraints often keep managers from observing an employee’s performance regarding developmental activities.

• TRUE

• FALSE

_____________ is the coaching behavior that involves rewarding an employee’s positive performance.

• Giving feedback

• Motivating employees

• Documenting performance

• Developing employees

Coaches who favor the ________________ style of coaching follow rules and procedures before providing a recommendation

• persuading

• directing

• amiable

• analyzing

Feedback on performance should be all of the following EXCEPT:

• Focused on negative performance

• Timely

• Frequent and ongoing

• Specific

Managers are often uncomfortable giving feedback, because they ________________.

• have had negative experiences with feedback in the past

• fear employees will react negatively

• want to gather adequate evidence

• all of the above

To combat defensive responses, supervisors should try all of the following EXCEPT:

• Be empathetic

• Be defensive

• Minimize threat

• Encourage participation