System Requirement Determination

Which is NOT a purpose of the requirements definition?

• To give a very high-level explanation of the business requirements

• A more precise list of requirements that can be used as inputs to the rest of analysis

• Create functional requirements

• Create cost/benefit analysis

An example of a functional requirement is _________

• Access to the customer order system

• System should be available in English and Spanish

• System can be accessed through a Blackberry device

• System is automatically updated every 5 seconds

An example of a nonfunctional requirement is ____________

• Supplier table is available

• The system must contain customer order history for three years

• System can be used in any of 100 offices worldwide

• Customer zipcode is formatted as character data

Which is NOT a requirements analysis strategy?

• Understanding of the as-is system

• Identifying improvements

• Understanding of screen design, layout and navigation

• Developing requirements for the to-be system

Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl’s department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis?

• complaint processing

• design analysis

• informal benchmarking

• problem analysis

When eliciting requirements from processing clerks and lower level managers about ‘how’ a system works, the best approach might be: _____.

• JAD session

• document analysis

• Closed-ended interview questions

• Probing interview questions

A technique where a set of written questions are distributed to people (frequently to a large number of people) is: _____.

• Observations

• Questionnaires

• Interview

• JAD session

One of the major differences between a JAD session and an interview is:

• Selecting participants

• All JAD sessions are structured and must be carefully planned

• Figuring out what is to be done

• Preparing for the session

An interview report is prepared in which step of the interview process?

• Conducting the interview

• Designing interview questions

• Post interview following-up

• Preparing for the interview

Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use:

• document analysis

• interviews

• questionnaires

• observations