Customer Service

Choose an example of good customer service.

• Food service assistands stands with their  backs to the customer
• A food service assistant smiles and greets the customer politely
• A food service assistant chews her nails whilst waiting for her customer to make their choice.
• A chef shouts at a colleague when they make an error with a food order.

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is a way to gain customer satisfaction?

• Confidence in service
• Not dealing with problems
• Slow service
• Long queues

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

The staff in the shop are very polite, they are ______________________.

• courteous 
• efficient
• faithful
• uncaring

Interpersonal skills are valuable to an employer because they include the following:

• Hard Skills
• Communication & Social Awareness 
• Service Breakdown
• Psychological Distracters

What is After-sales service?

• Up selling products
• Meeting of customer’s needs after they have purchased a product 
• enticing customers to purchase more products from your business
• Getting feedback on products/services

Why is Great Customer Service Important?

• The customer is happy.
• You experience less grief from the costumer
• Stress levels are down.
• All of them

Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.

• True
• False

A key benefit from offering good customer service is

• Lower costs
• Repeat business
• Reduced tax
• less customers