Unit 18

Unit 18

Professional Development

60 Qs

quiz-placeholder

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Unit 18

Unit 18

Assessment

Quiz

Specialty

Professional Development

Hard

Created by

Bahiya Bitar

Used 22+ times

FREE Resource

60 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to listen carefully to information that needs to be shared with colleagues?

To impress the customer.

To improve chance of promotion.

To make sure it is explained correctly.

To stop disagreements between staff.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Feature?

Colour

Size

Style

All physical appearance

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is personal satisfaction or advantage that a customer wants from a product.

Features

Benefits

Price

Handling and storage requirements

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the movement, protection, storage and control of materials and products

Features

Benefits

Price

Handling and storage requirements

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Products that are sold through wide spread distribution network are classified as

convenience products

shopping products

sought consumer products

unsought products

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

banking services' and 'hotel services' are examples of

offered services

barter system

commodities

products

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

BlackBerry specific product design with QWERTY keyboard is an example of

product experience

intangible products

tangible product

services

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