TEST 1 FEB2020_HHT10404 FRONT OFFICE OPERATIONS

Front office often regard as the ______________ of a hotel.

• nerve centre

• sales personnel

• customer service

• information centre

__________________ is a section of Front of the house.

• Cleaner

• Reception

• Reservation

• Telephone Operator

One of the front office functions includes

• guest registration

• cleaning the room

• handling room service

• maintaining guestroom status

the four phases of guest cycle are _______________.

• arrival - registar - stay over - departure

• pre arrival - arrival - stay over - departure

• pre arrival - arrival - occupancy - departure

• arrival - registration - occupancy - departure

The commonly used room status includes ________________.

• blackout

• occupied

• room-on-hold

• out of inventory

stationary, postcard, pen and laundry beg

The above statement refers to ________________________.

• book shop

• items on loan

• room features

• guestroom amenities

When a guest stay in the hotel they usually expect _________________.

• calm, services and fresh

• comfort, security and service

• cleanliness, comfort and safety

• comfort, clean, safety and security

Leisure travelers are _________________

• highly seasonal

• having close ties with a particular hotel

• wiling to spend more in paying a hotel guestroom

• the largest sources of demand in a full service hotel.

factors that can influence a guest to stay in a hotel may include __________________.

• hotel location

• room location

• poor service review

• exclusive room location

How many bed/s in a double room?

• two twin beds

• one large bed

• three single beds

• two single beds