Fundamentals in Lodging
Authored by Gigi Garcia
Other
1st - 10th Grade
Used 26+ times
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60 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Responsible for the GM for the efficient and effective leadership and operation of all rooms division departments.
rooms division mgr
front office
front office manager
housekeeping department
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The hub or nerve center of the hotel.
rooms division mgr
front office
front office mgr
housekeeping dept
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
. Responsible for enhancing guest services by constantly developing services to meet guests’ needs. In-charge of the Front office department.
rooms divison mgr
front office
front office mgr
housekeeping mgr
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Responsible for the cleanliness, appearance, and condition of the entire hotel.
rooms diivision mgr
front office
front office mgr
housekeeping department
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refers to a process by which people become guests in a lodging establishment.
Check-out
. Information
. Check-in
Reservation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refers to a process by which guests terminate their status as guests of a lodging establishment.
Check-out
Information
Check-in
. Reservation
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
. The goal of this activity in a hotel or motel is to serve the special needs of guests and employees for information about guest’s and services.
. Check-out
Information
Check-in
Reservation
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