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Customer Service - Module Test

Authored by Mary Parker

Other

9th Grade

Used 117+ times

Customer Service - Module Test
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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the definition of customer experience?

The product of customer referrals.

The product of upselling a customer.

The product of an interaction between the organization's employees.

The product of an interaction between an organization and a customer.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following help with ethical behavior?

Being honest

Knowing the product

Taking responsibility

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When answering a question, you should first:

give the customer plenty of information.

make sure you understand the question.

answer in less than a minute

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of customer service?

The advice provided by a customer service rep over the phone.

The advice given between employees to help customers.

The assistance provided by a company to people who buy or use its products or services.

The assistance provided by a sales rep on the sales floor.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers appreciate good manners and courtesy send a powerful message.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the statements does not use welcoming words?

I'm absolutely sure.

I'm definitely able to do that.

I'd be happy to help you with that.

I don't know if that will work.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When dealing with a customer, you must ______ before coming to a conclusion.

gather as much information as possible

make a decision

get help

All of the above

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