FO General

If a guest tells you in person about something they have lost, you should:

• Accept responsibility for the lost.

• Ask the guest to fill up lost & found slip immediately.

• If all purpose, escort the guest to the lost & found dept.

• Call the security to find-out the lost item.

………… is a number send to guest to inform about their reservation has been made.

• Confirmation number

• Cancellation number

• Passport number

• Reservation number

The Department responsible for toilet bowl chocked is:

• Human Resources.

• Housekeeping.

• Engineering.

• Security

Phone call should be answered within how many rings?

• 2

• 3

• 4

• 5

Upon receiving booking, what should not be promised by reservation agent is ….

• a. Confirmation number

• a. Guest name

• a. Payment information

• a. Room attributes

Which of the following is an example for report to Housekeeping department?

• a. Ceiling cracking.

• a. T.V not working.

• a. Carpet stain.

• a. Collect room service item.

Two rooms with a common wall but no connecting door are call …………?

• a. Adjoining room

• a. Adjacent room

• a. Connecting room

• a. Twin room

Which of the following areas of a hotel is not a revenue centre?

• a. Front Desk

• a. Housekeeping

• a. Food and beverage

• a. Gift shop

The following commercial enterprise is under hospitality industry.

• Catering

• farming

• fishing

• Garment

Which of the following hotel departments is not a back-of-the-house area?

• Accounting

• Food and beverage service

• Housekeeping

• Maintenance