receiving telephone calls

Which one is a formal greeting?

• Good morning!

• Hey!

• Morning!

• Hi!

When music sounds, we are in a...

• call on hold

• transfered call

• preferential call

• informal call

Which one is an informal conversation?

• Between friends

• Between parents and children

• Between university students

• All of them

Choose the correct answer!

• Have a wonderful day, bye!

• Bye bye!

• See you!

• Have a nice weekend, dear!

Choose the incorrect answer!

• Sure, I can help you with that.

• Okay, I'd be happy to assist you with that.

• Okey, I'd be happy to help you with that.

• Sure, but I can't help you with that..

Choose the correct order!

• Take ownership/ your name / anything else?

• Solve the problema/ thank you / goodbye

• thank you/ name of the company/ goodbye

• Name of the company/ your name/ offer help

Which is the step for the next sentence?

I'll try to do my best to solve the problem

• Take ownership

• Greetings

• Solve the problem

• Anything else?

What should we do if we aren't responsible for that issue?

• Transfer to another department

• Transfer to the corresponding department

• Call on hold

• Hung up

Which is the accepted one?

• "How may I help you?"

• "How can I help you?"

• Both

• None

A good telephone voice...

• ...is soft and relaxing.

• ...is the same as your normal speaking voice.

• ...is confident and clear.

• ...has no emotion.