(1)Upsell Program: Review

What is the main purpose of Upselling?

• The customer can get equipment to protect their home, family, and provide Peace of Mind.

• The company and I make money.

• Clearance on overstock inventory.

• It's my job.

True or False? Troubleshooting is more important than making a sale.

• True

• False

• What?

• I guess

Using AAA will...(select all the apply)

• Help prevent escalations.

• Help the customer trust you.

• Show you care and are here to help.

• Help the customer be more willing to work with you.

Which item is NOT an Upsell? (It's actually an Upgrade)

• Smart Hub Panel

• Motion Sensor

• Water Sensor

• Tilt Sensor

Why were you chosen for the Upsell Program? (select all that apply)

• You provide excellent customer service

• Everyone is doing it

• You provide Peace of Mind

• It's your birthday

True or False? We are Upselling every piece of equipment Vivint has?

• True we are offering everything

• False we are only offering certain items

• False we aren't offering anything

• True including discontinued items

What do the items cost?

• The regular price

• It's free

• Everything is on sale

• Everything has a discount

How can you be successful in the Upsell Program? (select all that apply)

• Offer an Upsell opportunity on every call that you can

• Don't sell anything

• Show the customer the benefits of the product

• Let someone else do it

True or False? We should lie so the customer buys something

• True it's ok to lie as long as you make the sale

• True do whatever it takes to get money

• False we should NEVER lie to our customers

• False we should only lie if the customer wants to cancel

Should you be scared of Upsells? (select all that apply)

• Yes, sales are scary

• Yes. customers are scary

• No, it's a great opportunity!

• No, you'll have the tools you need!