Pearson VUE 1

Pearson VUE is the global leader in professional computer-based testing.

• TRUE

• FALSE

There are approximately ______ test centers in 180 countries.

• 2,000

• 200

• 20,000

Select some industries that use Pearson VUE testing programs

• health care

• Information Technology

• Government

• regulatory

• academia

Responsible for quality assurance throughout the test center network, including the integrity shopper program, candidate surveys , test center quality issues, and the test administrator training and certification program.

• Channel Security

• Channel Quality

• VUE Support Services (VSS)

• Person VUE Call Center

Establishes security policies, procedures, and guidelines and educates employees about information security and privacy.

• Channel Quality

• Channel Security

• VUE Support Services

• Pearson VUE Call Center

Provides technical support to the test centers. Assists with installation of Pearson VUE Testing System software and all other Pearson VUE software and hardware. Assists with new software releases.

• Channel Quality

• Channel Security

• VUE Support Services (VSS)

• Pearson VUE Call center

Answers candidate inquiries, registers candidates for exams, schedules exam appointments, enters candidate information into the database, qualifies candidates for program approval, and routes candidates to the appropriate information sources.

• Channel Sales

• Pearson VUE Call Center

• Program Coordinator

• Accommodations Coordinator

Acts as the primary operational exam sponsor contact. Executes and manages the data collection, distribution, and reporting of exam sponsor programs. Acts as an escalation point for service-related problems and successes.

• Chanel Sales

• Pearson VUE Call Center

• Program Coordinator

• Accommodations coordinator

Responsible for the recruitment and account management of test-center-channel partners. Serves as the primary contact for test centers to make sure that they understand software features, exam vouchers, finance, marketing, and so on.

• Accommodations Coordinator

• Channel Sales

• Pearson VUE Call Center

• Program coordinator

Approves accommodations and schedules candidates who have been approved for accommodations at test centers.

• Channel Sales

• Program Coordinator

• Accommodations coordinator

• Pearson VUE Test Center