UNIT 1 Part 1

Which one is not a step of preparing for guest arrivals?

• Preparing for guest arrival

• Preparing guest options

• Verification of documents

• Preparing of documents

Why is the hospitality law important?

• to protect bothbuyers and sellers against possible problem

• to protect both hosts and guests against possible problem

• It satisfies the legal requirements

• It confirms guest’s acceptance of the hotel’s term and condition.

What is hotel law?

• the legal requirement for the hotel to keep records of their guests.

• the guest’s acceptance of the hotel’s term and condition

• the duties includes checking guests in and out

• A legal and social practice related to treatment of a person's guest or those who patronise the place

Which one is not an example of how reception manages accomodation within the hotel?

• Taking reservations

• Selling tickets

• Preparing bills

• Issuing the keys

What is the role of house keeping?

• To ensure cleanliness and hygiene of the front office

• To ensure cleanliness and hygiene of the guest and guest area

• To ensure cleanliness and hygiene in all the hotel areas

• To ensure cleanliness and hygiene of all imortant araes only

What does a SOP stand for?

• Standard Operating Processes

• Standing Operating Procedures

• Standard Operative Procurement

• Standard Operating Procedure

Which one is not an example of the front office resposnsibilities?

• Keep accurate records of all rooms

• Calculate final bill for guests checking out

• Coordinate with housekeeping to make sure all rooms stay clean

• Explain to the people how the hotel functions

Which one of the following is not part of the hospitality department?

• arts

• buisnesses

• accommodation

• food services

Why are the stndard operating procedures important?

• Helps in recording what every employee and guest does

• Helps in creating new rules for the staff

• helps in creating new terms and conditions

• helps in maintaining quality and consistency of service and standards in your hotel

under which circumstances may a guest not be refused accommodation

• When the person seeking accommodation conducts himself in a manner that is acceptable and applicable to the law.

• When the person seeking accommodation violate the applicable laws

• When the Hotel is fully booked and no room is available

• When the person seeking accommodation is criminal gangsters