HKMNOP C2

The learning outcome for this chapter are:

1.Describe the importance of housekeeping in hotel and responsibilities of the department.

2.Figure out the organization structure of the housekeeping department in the various sized hotels.

3.Know about the various personnel in a housekeeping department and their duties and responsibilities

• TRUE

• FALSE

Which of the following is NOT the aim of all accommodation establishment.

• provided their customer with cheaper price

• provided their customer with attractive atmosphere

• provided their customer with comfortable environment

• ensure their customer to feel welcoming

• provided their customer with services value for money

Provision of clean, comfortable, safe and aesthetically appealing environment is a definition for _______________.

• room service

• housekeeping

• bed making

• room spring cleaning

The sales of room constitutes a minimum of 60 per cent of hotel sales.

• TRUE

• FALSE

Which of the following is NOT the responsibilities of a housekeeping department.

• creating first hand impressions regarding the level of services and facilities provided

• answering inquiries, directing queries to correct personnel/department

• ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible

• keep the general manager or administrator informed of all matters requiring attention

Recognize front of house areas under purview of housekeeping.

• Guestrooms area

• Meeting rooms area

• Management office area

• Employee locker rooms

• Gymnasium

The head for Housekeeping department known as __________.

• General Manager

• Housekeeper

• Housekeeping supervisor

• Executive director

Identify the categories of staff in Housekeeping department.

• Managerial

• Supervisory

• Unskilled

• Professional position

Linen and uniform supervisor, front office supervisor, floor supervisor is a position include in Organization chart of housekeeping department at the large hotel.

• TRUE

• FALSE

Seamstress , maids, Housemen and night maids are position include in housekeeping department at medium hotel.

• TRUE

• FALSE