5.01 COMMUNICATION SPEAKING AND LISTENING

_______ is the most common form of communication in business.

• Email

• Meetings

• Instagram

• Letters

When speaking you must have a clear idea of the....

• Purpose

• Audience

• Subject

• All of the above

Choose all answers that are examples of good speaking habits

• Make eye contact

• Use appropriate body language and and gestures

• Use "uh" and "um"

• Stress key ideas with a change in pitch or loudness

What percentage of communication is non verbal?

• 10%

• 25%

• 90%

• 55%

Communication requires a ____________ and a ____________.

• Sender / Receiver

• Answer / Question

• Time / Money

Listening is the other side of ______________.

• the puzzle

• the equation

• speaking

Choose the two types of listening

• Careful

• Active

• Passive

• Quiet

Check all the things that active listeners do...

• give full attention

• talk a lot

• sit up straight and lean forward

• focus on the main idea

• Mulittask

Maintain eye contact with audience is a tip for giving a speech

• True

• False

The exchange of information between sender and receiver.

• Active Listening

• Memo

• Email

• Communication