U3 AOS 1 - KK4-KK7

An area of management responsibility that focuses on the production of the business’s good or service

• Sales and Marketing

• Operations

• Human Resources

• Technology Support

• Finance

An area of management responsibility that can include developing financial policies, raising finance, budgeting, accounting and reporting, and cash control.

• Sales and Marketing

• Operations

• Human Resources

• Technology Support

• Finance

An area of management responsibility that focuses on creating an ongoing relationship between the business and its customers

• Sales and Marketing

• Operations

• Human Resources

• Technology Support

• Finance

An area of management responsibility that manages the relationship between the employer and employees

• Sales and Marketing

• Operations

• Human Resources

• Technology Support

• Finance

A management style is when the manager provides additional information in order to ‘sell’ the decision and convince employees

• Autocratic

• Persuasive

• Consultative

• Participative

• Laissez Faire

A management style is where managers and employees work together to make a decision.

• Autocratic

• Persuasive

• Consultative

• Participative

• Laissez Faire

Consultative features include:

• Centralised control & Decision Making

  One-way communication

  Task focused

• Decentralised control & Decision Making

  Two-way communication

  Task focused

• Centralised control & Decision Making

  One-way communication

  Employee focused

• Centralised control & Decision Making

  Two-way communication

  Employee and Task focused

• Decentralised control & Decision Making

  Two-way communication

  Employee focused

The ability to transfer information from one party to another and is used to send and receive messages.

• Communcation

• Planning

• Leading

• Interpersonal

• Decision-Making

The ability to identify the options available and then choose a specific course of action from the alternatives

• Communcation

• Planning

• Leading

• Interpersonal

• Decision-Making

The ability of a manager to motivate and inspire employees to achieve business objectives.

• Communcation

• Planning

• Leading

• Interpersonal

• Decision-Making