FRONT OFFICE QUIZ # 4: RECEPTION TERMINOLOGY

What do the guests who just checked in?

• Arrivals

• Check-In

A guest who has completed his billing formalities and parted.

• Check-out

• Late check-out

What do you call the guests leaving hotel after their stay?

• Due Out

• Departures

What do you call a free use of a room?

• Complimentary

• Freebies

What do you call a room occupied by two persons?

• Double Occupancy

• Due out

The running bill of a guest and records of charges during their stay.

• Guest Folio

• Guest Account

What do you call a guest without a prior reservation?

• Walk-In

• Under-stay

A guest with a confirmed reservation but no able to turned up.

• Due Out

• No Show

A formal document that a guest fill up during their stay in the hotel.

• Guest Folio

• Registration Card

A registered guest who has not used the room.

• Sleep-out

• Skipper