Chapter 13:Selling

What is personal selling?

• Selling your personal belongings.

• Direct contact with a prospective customer with the objective of selling a product.

• Selling your car.

• Selling your family photos

Telemarketing is ....

• An office that is set up for the purpose of receiving and making customer calls for an organization.

• Tasks that are performed before contact is made with a customer.

• Personal selling done over the phone.

• The step in which the salesperson makes the 1st in-person contact with a potential customer.

Types of businesses

• B2B(business-to-business)

• B2C(business-to-consumer)

• An nonprofit group

• A restaurant

What happens when you oversell?

• A returned product

• A customer who while never buy from you again

• The customer won’t do anything

• A lawsuit

Which choice is part of the sale process?

• Answer questions or objections

• Buying a product

• Determine the customer’s needs

What is a lead?

• Identifying potential customers for you to sell to.

• A Minecraft item.

• A clue for a detective.

• The element in the periodic table

Call center...

• An office that is set up for the purpose of receiving and making customer calls for an organization.

• Consists of tasks that are performed before contact is made with a customer.

• Personal selling done over the phone.

• The step in which the salesperson makes the first in-person contact with a potential customer.

Pre-approach means...

• The step in which the salesperson makes the first in-person contact with a potential customer.

• Personal selling done over the phone.

• Promising more than the product or the business can deliver.

• Consists of tasks that are performed before contact is made with a customer.