
Front Office_XI
Authored by Ika Sartika
Professional Development
11th Grade
Used 8+ times

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40 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Pernyataan dibawah ini merupakan tujuan seseorang menerima panggilan telepon, kecuali
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Jika pemimpin sedang mengadakan rapat dengan staff ahli, ada telepon untuk pimpinan, maka jawaban taktis Anda adalah
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Cara menggunakan hubungan telepon yang dimulai dengan menekan kode wilayah dan kemudian kode nomor telepon yang dituju disebut hubungan ….
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Anda seorang telepon operator harus memperhatikan etika dalam berbicara di telepon yaitu …
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Bila anda melakukan pembicaraan melalui telepon dari Pontianak ke Tasikmalaya maka anda perlu menambah nomor regional daerah yang dituju yaitu ….
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Yakin dan penuh keyakinan dalam mengatasi persoalan yang timbul merupakan sikap seorang petugas penerima telepon yang termasuk dalam ….
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Jika Anda ingin mendapatkan identitas, maksud dan tujuan penelepon, ucapan yang disampaikan adalah
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