Professional Communications Final Exam Review

A message written to confirm that a message was received and an action was taken is called a _____.

• courtesy response

• routine response

• special response

• diplomatic response

Which subject line prefix indicates an e-mail has been forwarded?

• RE:

• BC:

• FW:

• TO:

The work a person does regularly in order to earn money is a(n) ____.

• job

• aptitude

• entry-level

• goal

____ is the characteristics that make up a set of letters, numbers, and symbols.

• font

• body text

• standard formatting

• typeface

A word that assumes an air of superiority is _____.

• a bias-free word

• a euphemism

• condescending

• jargon

Writing is _____ when you have presented and connected ideas so they make sense to the reader.

• cyclical

• concise

• logical

• linear

The _____ leadership style is a hands-off approach to leadership.

• autocratic

• laissez-faire

• dynamic

• democratic

Which of the following describes an action, behavior, or attitude that sends a message to the receiver?

• receiving barrier

• nonverbal communication

• translation

• informal communication

A(n) ____ goal is specific, measurable, attainable, realistic, and timely.

• TRAMS

• CTSO

• SMART

• IDEA

Speaking a false statement about someone that causes others to have a bad opinion of him or her is called _____.

• slander

• spamming

• libel

• flaming