Unit 4 Exam Review Updated Chapters 10, 11, 13, 14

_________________ is the kind of stress associated with positive feelings, as well as optimal health and performance.

• Anti-stress

• Distress

• Pro-stress

• Eustress

A demanding or threatening event is often called a(n)____________.

• Stressor

• Estressor

• Distressor

• Animator

Rush hour traffic, lost keys, obnoxious coworkers, and inclement weather are all examples of a(n) ________.

• Daily hassle

• Immunosuprressant

• Stress reduction

• Antistressor

How human behavior and psychology affect work and how they are affected by work is known as____________

• Social Psychology

• Cognitive Psychology

• Positive Psychology

• Industrial-Organizational Psychology

Positive psychology is ________.

• When a client says whatever comes to mind at the moment

• Psychology that seeks to identify and promote those qualities that lead to happy, fulfilled, and contented lives

• The study of ones thoughts

• When a client engages in self-reflection prior to the session to decide what to discuss

Job satisfaction is described as

• The daily stressors in ones life

• The degree to which individuals enjoy their job

• The specific tasks required for a job

• None of the above

_______gives information to a new employee about the company and its protocols, policies, values and norms

• Orientation

• Ergonomics

• Appraisal

• Hawthorne effect

An experienced employee guides the work of a new employee.

• Orientation

• Active listening

• Mentoring

A process whereby an individual perceives and responds to events he/she appraises as overwhelming or threatening to his/her well-being.

• Optimism

• Stress

• Ergonomics

• Positive Psychology

______________ motivation arises from external factors and rewards.

• Extrinsic

• Intrinsic

• Drive

• Biological