Unit 10 - Utilize a knowledge management system

Receipt, checklist, invoice, service report is known as?

• Job done
• Procedure
• Manual
• Records

What is Management System?

• Structure and background
• Software and hardware
• Accounting and finance
• Framework of integrated parts

Management System used PDCA cycle, performing "audit" is part of the______?

• Plan
• Do
• Check
• Act

"Company to certified ISO:9001 by Dec 2017."
The above statement mean? 

• Vision statement
• Policy statement
• Mission Statement
• Objective and target

Organization Policy is equivalent to Management System Policy.

• True
• False

"I Only stay in 5 star hotel"
These statement refer to?

• Standard
• Protocol
• Proposal
• Achievement

Why it is important to have Management System certification?

• Cost Saving
• Sustainability
• Competitive
• Standardization

With whom does the final responsibility for the rectification of findings lie with?

• Accountable Manager

• Manager Quality and Compliance

• The Auditor

• The Auditee

Information technology and organizations influence each other

• True

• False

What is an organization?

• Formal social structure that processes resources from environment to produce outputs

• A formal legal entity with internal rules and procedures, as well as a social structure

• A collection of rights, privileges, obligations, and responsibilities that is delicately balanced over a period of time through conflict and conflict resolution