Ulangan Telephoning

Ticket Seller : Ticket Section, good morning.

Caller : Hello. ......

• May I help you

• I'd like to make a reservation for tonight, please.

• No, thank you

• Who are you?

Ticket seller : What time, sir?

Caller : ....

Ticket seller : Sorry sir, we're sold out

• Hold on, sir?

• That's fine, sir?

• the next week, please?

• the seven o'clock show, please

Caller : what about the next show?

Ticket seller : we still have a few seats left for 9 p.m.

Caller : ...

• that's fine

• don't worry

• i will do

• sorry, no

Ticket seller : What seats would you like, sir?

Caller : not too close to the screen, please.

Ticket seller : Yes, sir. in Row 17. ....

Caller : Wang Hui.

• May I know your family, please?

• May I know your family, please?

• May I have your hand phone, please?

• May I have your name, please?

Ticket seller : ...

Caller : W as in word, A as in apple, N as in November, G as in golf, H as in hotel, U as in uniform, I as in India.

Ticket seller : see you tomorrow at the nine o'clock show, sir.

Caller : thank you

Ticket seller : You're welcome

• can you repeat again, please?

• would you repeat again, please?

• would I spell it that, please?

• would you spell it, please?

Diane : Hello, ....

Linda : Linda speaking. What’s the matter, Diane?

Diane : I got an information that your application for

a scholarship from Damandiri foundation is approved.

Linda : Really? So what should I do then.

Diane : I don’t know. I’ll try to get more information for you. I’ll call you back.

Linda : Thanks for calling me, Diane.

Diane : Bye

Linda : Bye

• May I speak to Linda, please?

• May I speak to your mother, please?

• May I am speaking with?

• May i do something for you?

Operator : Happy-Time Insurance. Can I help you?

Caller : ....

Operator : I'm afraid she's on sick leave today.

• I don't think so

• Yes, I'd like to speak to Mary Pho, Please

• Are you Mary Pho?

• Mary Pho speaking

Secretary : One moment. (pause) I'm afraid the line is busy at the moment.

Mr. Smith : No. I'm leaving for Bandung in ten minutes. Can you take a message?

Secretary : Yes, of course.

The underlined sentence shows us that the secretary ....

• takes a call

• takes message

• asks the caller to wait

• asks for information

Secretary : Could I have your name, telephone number, and email address, please?

Caller : Sure. My name's Mila Lyla and my phone number is 560-1278. My email address is [e-mail].

Secretary : Okay. Mila, mm, ....

Caller : No. It's L-Y-L-A with "Y" not "I"

• is it true that your name is Mila Lyla?

• is your name spelled L-I-L-A?

• Do I spell your name correctly?

• Hi, you are Mila Lyla, aren't you?

Male caller : This is Mike Adrews here. Can I speak to Jason?

Michelle : Just a second - I'll see if he's in. Hello, Jason,....

Jason : Okay

Michelle : I'll put through. Hang on a moment. I'm just putting you through.

• I've got Mike Andrews on the phone for you

• This is Mike Andrews speaking to Michelle

• Are you talking to Mike Andrews right now

• Mike Andrews wants to call Jason Carry