Process Mapping

Which is not a purpose of process mapping?

• communication

• planning

• management

• none of the above

All of the following are key elements of a process map except...

• input and output

• review

• activity steps

• decision points

Which is an example of a high level mapping tool?

• tree diagram

• top-down flow diagram

• swim-land technique

• spaghetti diagram

Which is not an example of a functional mapping tool?

• SIPOC

• deployment flow diagram

• detailed flow diagram

• value stream map

Which of the following are examples of operational mapping tools (select three)?

• spaghetti diagram

• tabular method

• value stream map

• detailed flow diagram

Which of the following are approaches to create a process map (select three)?

• strategy deployment

• self-generate

• one-on-one interview

• group interview

Which of the following are perspectives of the Balanced Scorecard?

• profitability, market share, innovation, efficiency

• cost savings, customer base, new product introductions, effectiveness

• capitalization, customer loyalty, market size, cycle time

• financial, customer satisfaction, learning and growth, internal processes

The SIPOC chart has the following elements:

• suppliers, input, process, output, coverage

• suppliers, inputs, process, outputs, customers

• sales, innovation, product, orders, capital

• solver, integrity, professionalism, openness, concert

What are the two types of functional mapping tools (select two answers)

• tree diagram

• value stream map

• flow diagrams

• cross-functional maps