Customer Focus

Which one of these are deals with customer focus:

• Commitment

• Innovation

• Team work

• All of the above

How many types of customers are there:

• 2

• 3

• 1

• 4

The most important of any organisation is:

• Employees

• Customers

• Managers

• Suppliers

As the customer satisfaction increases, loyalty level will:

• Decrease

• Increase

• Remains Same

• None of the above

Which one of these are the outcome of customer satisfaction:

• Loyalty & Increased Revenue

• Positive Communication & Returns to Shareholders

• Both 1 & 2

• Only 1