4G

Can a learner search for training on BAXU?

• Yes

• No

How do you raise queries/requests/tickets related to BAXU?

• Via Yammer

• Via Workday

• Via BAXU Desk

Where can you see all the training that have been assigned to you/by you on BAXU?

• Main Menu(Three lines)>>Home>>Learner Home

• Main Menu(Three lines)>>Learning>>View your Transcript

• Main Menu(Three lines)>>Learning>>Learning Search

Can a manager assign the training to anyone?

• Yes, a manager can assign a training to anyone

• No, a manager can assign a training only to their direct reportees

What forms the basis of a really effective difficult conversation?

• Sympathy, Aggressiveness

• Assertiveness, Sympathy

• Listening, Sympathy

• Empathy, Assertiveness

What is the key to a successful negotiation?

• Winning the argument at all cost.

• Forming a trusted relationship with your counterpart.

• Showing power and decisiveness

• None of the above

The best negotiators are good ________________.

• Talkers

• Bosses

• Believers

• Listeners

In the course on developing personal power and credibility, two types of power were mentioned. These are:

• Political Power, Positional Power

• Positional Power, Personal Power

• Political Power, Personal Power

• Positional Power, Influencing Power

To lead using positive influence, you must:

• clarify what your goal or plan is

• use negative abuses of power

• create strong relationships based on respect

• promote unifying goals that employees will support

There are difficult people in all walks of life. If you have to work with people you find difficult, it's best to learn how to respond and relate to them better instead of trying to change them. In the course on Dealing with Conflict, you learned about the importance of becoming self-aware.

There are several ways to increase your self-awareness. What are those?

• make time in your day for reflection

• remind yourself that the difficult person's behavior is an example of being "unaware" and set a higher standard for yourself

• name the emotion you're feeling without acting on it

• All of the above